Thread: PostgreSQL for Holdem Manager could not be installed.
Hi, I was using Holdem Manager and Postgres database server until a month ago when it just stopped. Whatever I did didn't help, incl. a teamviewer session with one of the HM administrators. I've already read and done everything about that in FAQ, forums,net etc. and nothing helps. Please help! I am using Windows 7 64, I've also tried with/without firewalls, opened all local ports... Using Nod32 atm and Spybot that runs in the background, when ununstalled (both of them) postgres doesn' t work too.... Cheers, Dion -- View this message in context: http://postgresql.1045698.n5.nabble.com/PostgreSQL-for-Holdem-Manager-could-not-be-installed-tp3700954p3700954.html Sent from the PostgreSQL - general mailing list archive at Nabble.com.
> > Please help! I am using Windows 7 64, I've also tried with/without > firewalls, opened all local ports... Using Nod32 atm and Spybot that runs > in > the background, when ununstalled (both of them) postgres doesn' t work > too.... Hi. I really don't know what a Holdem Manager is, but have you tried to connect to PostgreSQL directly (using pgadmin-III for example)? Is the process running, or does it fail at start time? Is there something in the log? regards Tomas
On Tuesday, March 15, 2011 5:09:27 am Alphadion wrote: > Hi, > > I was using Holdem Manager and Postgres database server until a month ago > when it just stopped. Whatever I did didn't help, incl. a teamviewer > session with one of the HM administrators. > > I've already read and done everything about that in FAQ, forums,net etc. > and nothing helps. > > Please help! I am using Windows 7 64, I've also tried with/without > firewalls, opened all local ports... Using Nod32 atm and Spybot that runs > in the background, when ununstalled (both of them) postgres doesn' t work > too.... Some information required: What version of Postgres? How was Postgres installed? How do you know Postgres is not working? Or is that Holdem is not finding Postgres? Is all of this happening locally or is there a remote component? > > Cheers, > > Dion > -- Adrian Klaver adrian.klaver@gmail.com
I tried to install any of the versions but it always gives that message "Could not connect to the database server, please check port 5432 and 127.0.0.1" or something like that. I've opened a range of ports on my router's page, and also opened one in my computer through the firewall. Holdem Manager is a tracking software for playing poker online. It stores all yours and opponents' hands and uses Postgresql for that. It was working properly until one day when it just stopped, giving a message about inability to onnect to database server. I tried system restore and everything possible, including a teamviewer session with one of the Holdem Manager forums admins. Nothing helped... I dont want to reinstall the whole Windows as I'm not sure if it's going to work. I tried installing HM and postgres on another computer in the same network and it doesnt work on it too... -- View this message in context: http://postgresql.1045698.n5.nabble.com/PostgreSQL-for-Holdem-Manager-could-not-be-installed-tp3700954p3708616.html Sent from the PostgreSQL - general mailing list archive at Nabble.com.
On Tue, Mar 15, 2011 at 10:55 AM, Alphadion <s_savovbg@yahoo.com> wrote: > I tried to install any of the versions but it always gives that message > "Could not connect to the database server, please check port 5432 and > 127.0.0.1" or something like that. I've opened a range of ports on my > router's page, and also opened one in my computer through the firewall. > > Holdem Manager is a tracking software for playing poker online. It stores > all yours and opponents' hands and uses Postgresql for that. It was working > properly until one day when it just stopped, giving a message about > inability to onnect to database server. I tried system restore and > everything possible, including a teamviewer session with one of the Holdem > Manager forums admins. Nothing helped... > > I dont want to reinstall the whole Windows as I'm not sure if it's going to > work. I tried installing HM and postgres on another computer in the same > network and it doesnt work on it too... Check your event viewer application log for interesting details. Confirm if any postgres processes are running in task manager. Look and see if postgres services is installed in service control manager, and if it is not running, try and start it. My money is on expired password issue on the postgres account. merlin
On Tuesday, March 15, 2011 8:55:33 am Alphadion wrote:
> I tried to install any of the versions but it always gives that message
> "Could not connect to the database server, please check port 5432 and
> 127.0.0.1" or something like that. I've opened a range of ports on my
> router's page, and also opened one in my computer through the firewall.
>
> Holdem Manager is a tracking software for playing poker online. It stores
> all yours and opponents' hands and uses Postgresql for that. It was working
> properly until one day when it just stopped, giving a message about
> inability to onnect to database server. I tried system restore and
> everything possible, including a teamviewer session with one of the Holdem
> Manager forums admins. Nothing helped...
>
> I dont want to reinstall the whole Windows as I'm not sure if it's going to
> work. I tried installing HM and postgres on another computer in the same
> network and it doesnt work on it too...
To get this moving please answer the questions I provided earlier:
What version of Postgres?
How was Postgres installed?
How do you know Postgres is not working?
Or is that Holdem is not finding Postgres?
Is all of this happening locally or is there a remote component?
In addition:
Anything happen a month ago when it stopped working?
Software upgrade?
Computer crash?
Etc?
>
> --
> View this message in context:
> http://postgresql.1045698.n5.nabble.com/PostgreSQL-for-Holdem-Manager-coul
> d-not-be-installed-tp3700954p3708616.html Sent from the PostgreSQL -
> general mailing list archive at Nabble.com.
--
Adrian Klaver
adrian.klaver@gmail.com
Quote: "Is all of this happening locally or is there a remote component?" I dont know how to define that... -- View this message in context: http://postgresql.1045698.n5.nabble.com/PostgreSQL-for-Holdem-Manager-could-not-be-installed-tp3700954p3708753.html Sent from the PostgreSQL - general mailing list archive at Nabble.com.
I am ready to conclude that the commercial software, Holdem Manager, is
basically trying to farm out their database support to us. However,
Holdem Manager has extensive help topics about getting Postgres working:
http://faq.holdemmanager.com/categories/Frequently+Asked+Questions/PostgreSQL/
I think we just need to point users to those pages.
---------------------------------------------------------------------------
Alphadion wrote:
> I tried to install any of the versions but it always gives that message
> "Could not connect to the database server, please check port 5432 and
> 127.0.0.1" or something like that. I've opened a range of ports on my
> router's page, and also opened one in my computer through the firewall.
>
> Holdem Manager is a tracking software for playing poker online. It stores
> all yours and opponents' hands and uses Postgresql for that. It was working
> properly until one day when it just stopped, giving a message about
> inability to onnect to database server. I tried system restore and
> everything possible, including a teamviewer session with one of the Holdem
> Manager forums admins. Nothing helped...
>
> I dont want to reinstall the whole Windows as I'm not sure if it's going to
> work. I tried installing HM and postgres on another computer in the same
> network and it doesnt work on it too...
>
> --
> View this message in context:
http://postgresql.1045698.n5.nabble.com/PostgreSQL-for-Holdem-Manager-could-not-be-installed-tp3700954p3708616.html
> Sent from the PostgreSQL - general mailing list archive at Nabble.com.
>
> --
> Sent via pgsql-general mailing list (pgsql-general@postgresql.org)
> To make changes to your subscription:
> http://www.postgresql.org/mailpref/pgsql-general
--
Bruce Momjian <bruce@momjian.us> http://momjian.us
EnterpriseDB http://enterprisedb.com
+ It's impossible for everything to be true. +
The larger question is whether these forums should be used to help people get support for commercial products that embed Postgres. --------------------------------------------------------------------------- Alphadion wrote: > Quote: "Is all of this happening locally or is there a remote component?" > > I dont know how to define that... > > -- > View this message in context: http://postgresql.1045698.n5.nabble.com/PostgreSQL-for-Holdem-Manager-could-not-be-installed-tp3700954p3708753.html > Sent from the PostgreSQL - general mailing list archive at Nabble.com. > > -- > Sent via pgsql-general mailing list (pgsql-general@postgresql.org) > To make changes to your subscription: > http://www.postgresql.org/mailpref/pgsql-general -- Bruce Momjian <bruce@momjian.us> http://momjian.us EnterpriseDB http://enterprisedb.com + It's impossible for everything to be true. +
Merlin Moncure-2 wrote: > > Check your event viewer application log for interesting details. > Confirm if any postgres processes are running in task manager. Look > and see if postgres services is installed in service control manager, > and if it is not running, try and start it. > > My money is on expired password issue on the postgres account. > > merlin > > -- > Sent via pgsql-general mailing list (pgsql-general@postgresql.org) > To make changes to your subscription: > http://www.postgresql.org/mailpref/pgsql-general > The process is running and I've tried the service manager.. How can I renovate the pass? -- View this message in context: http://postgresql.1045698.n5.nabble.com/PostgreSQL-for-Holdem-Manager-could-not-be-installed-tp3700954p3708915.html Sent from the PostgreSQL - general mailing list archive at Nabble.com.
On Tuesday, March 15, 2011 9:01:50 am Alphadion wrote: > Quote: "Is all of this happening locally or is there a remote component?" > > I dont know how to define that... Are HM and the database both on the same machine or is the connection happening over the network? -- Adrian Klaver adrian.klaver@gmail.com
On Tuesday, March 15, 2011 9:04:30 am Bruce Momjian wrote: > The larger question is whether these forums should be used to help > people get support for commercial products that embed Postgres. > The eternal Open Source dilemma. Once it is released into the wild are we responsible for it? In a perfect world the folks that incorporate Postgres into their products would be entirely accountable for its care and feeding. Part of me says hold to that standard. Another part says how do you know where a question is really coming from? I for one am not going to interrogate everyone on their reasons for asking a question. The other issue is perception. Right or wrong, not answering questions ends up reflecting negatively on the community. -- Adrian Klaver adrian.klaver@gmail.com
Adrian Klaver wrote: > On Tuesday, March 15, 2011 9:04:30 am Bruce Momjian wrote: > > The larger question is whether these forums should be used to help > > people get support for commercial products that embed Postgres. > > > > The eternal Open Source dilemma. Once it is released into the wild are we > responsible for it? In a perfect world the folks that incorporate Postgres into > their products would be entirely accountable for its care and feeding. Part of > me says hold to that standard. Another part says how do you know where a > question is really coming from? I for one am not going to interrogate everyone > on their reasons for asking a question. The other issue is perception. Right or > wrong, not answering questions ends up reflecting negatively on the community. I think we should make sure they have checked the vendor help system first or point them to that. -- Bruce Momjian <bruce@momjian.us> http://momjian.us EnterpriseDB http://enterprisedb.com + It's impossible for everything to be true. +
On Tue, Mar 15, 2011 at 11:04 AM, Bruce Momjian <bruce@momjian.us> wrote: > > The larger question is whether these forums should be used to help > people get support for commercial products that embed Postgres. I have no particular philosophical objection to helping people using Holdem Manager -- I'd venture most people posting here asking for help are working on commercial software, and I'd prefer people to come away from this forum with a positive impression. It's not like we are getting 100 emails a day on this stuff. This is a participatory environment -- so what's the fuss? That said, to the OP, on this issue you might have better luck on irc channel with this type of problem. merlin
On Tuesday, March 15, 2011 9:26:44 am Bruce Momjian wrote: > Adrian Klaver wrote: > > On Tuesday, March 15, 2011 9:04:30 am Bruce Momjian wrote: > > > The larger question is whether these forums should be used to help > > > people get support for commercial products that embed Postgres. > > > > The eternal Open Source dilemma. Once it is released into the wild are > > we responsible for it? In a perfect world the folks that incorporate > > Postgres into their products would be entirely accountable for its care > > and feeding. Part of me says hold to that standard. Another part says > > how do you know where a question is really coming from? I for one am > > not going to interrogate everyone on their reasons for asking a > > question. The other issue is perception. Right or wrong, not answering > > questions ends up reflecting negatively on the community. > > I think we should make sure they have checked the vendor help system > first or point them to that. Actually in this case that had already been done:) From the original post: "Whatever I did didn't help, incl. a teamviewer session with one of the HM administrators. I've already read and done everything about that in FAQ, forums,net etc. and nothing helps. " -- Adrian Klaver adrian.klaver@gmail.com
On 03/15/11 9:26 AM, Bruce Momjian wrote: > I think we should make sure they have checked the vendor help system > first or point them to that. well, the OP did mention a troubleshooting session with the HM support folks using teamviewer. if they couldn't fix it, well, I dunno how we're going to be able to help without a LOT more information than is likely to be available. win7 definately made a mess out of the windows NT security model
On Tuesday, March 15, 2011 9:31:17 am Merlin Moncure wrote: > On Tue, Mar 15, 2011 at 11:04 AM, Bruce Momjian <bruce@momjian.us> wrote: > > The larger question is whether these forums should be used to help > > people get support for commercial products that embed Postgres. > > I have no particular philosophical objection to helping people using > Holdem Manager -- I'd venture most people posting here asking for help > are working on commercial software, and I'd prefer people to come away > from this forum with a positive impression. > > It's not like we are getting 100 emails a day on this stuff. This is > a participatory environment -- so what's the fuss? Not only that, but should a particular product show up consistently it becomes an opportunity, for those on this list that do offer commercial support, to make a 'warm' call. > That said, to the > OP, on this issue you might have better luck on irc channel with this > type of problem. > > merlin -- Adrian Klaver adrian.klaver@gmail.com
Adrian Klaver wrote: > On Tuesday, March 15, 2011 9:31:17 am Merlin Moncure wrote: > > On Tue, Mar 15, 2011 at 11:04 AM, Bruce Momjian <bruce@momjian.us> wrote: > > > The larger question is whether these forums should be used to help > > > people get support for commercial products that embed Postgres. > > > > I have no particular philosophical objection to helping people using > > Holdem Manager -- I'd venture most people posting here asking for help > > are working on commercial software, and I'd prefer people to come away > > from this forum with a positive impression. > > > > It's not like we are getting 100 emails a day on this stuff. This is > > a participatory environment -- so what's the fuss? > > Not only that, but should a particular product show up consistently it becomes > an opportunity, for those on this list that do offer commercial support, to make > a 'warm' call. Well, also consider how many subscribers to this email list might not want to read Holdem Manager problem reports. As long as the reports are generic to Postgres, I think we are fine, but I am unclear how many of these are released to Holdem Manager or the Holdem Manager installer? The same issue exists for the EnterpriseDB installers. -- Bruce Momjian <bruce@momjian.us> http://momjian.us EnterpriseDB http://enterprisedb.com + It's impossible for everything to be true. +
Depending on whether the vendor or user is expected to install and setup PostgreSQL the issue is that the vendor should be contacting the list and asking for help with one of their users/setups as opposed to the end-user asking directly for help. The end-user shouldn't be expected to have the skill and knowledge to debug/fix their database setup if the vendor is providing and setting up the database during install. Now, if the vendor leaves PostgreSQL integration to the end-user then maybe the end-user can be expected to make a somewhat informed choice as to which back-end they wish to use and should be expected to at least be able to assist in their own trouble-shooting if they plan to make use of community resources. In this case making the effort to isolate the problem with respect to the software or the database. Depending on the un-importance of data loss I would be surprised if a full uninstall of both the software and PostgreSQL (including manual deletion of any data directorie and maybe the user account) did not at least make the software functional again. As for the "working on commercial software" comment - that is true but in most of those cases the interrogator is mostly able to separate the database and the software and thus isolate and ask pointed questions. When a software end-user ends up asking about the database that ability is limited. Hence why the software provider, and not the user, should be asking the questions. One last thought comes to mind is that having an "unsecure" distribution that is much easier to setup and keep running, that can be used with desktop deployment, may be something to consider to make having PostgreSQL a more viable option for back-end integration. IMO, currently PostgreSQL is excellent for vertical deployment as opposed to horizontal deployment. Having a PostgreSQL Lite configuration that is designed for horizontal deployment is something to consider. Personally I do not care but the situation this thread implies stems from what appears to be a mis-match between what the vendor needs and what PostgreSQL provides. David J. -----Original Message----- From: pgsql-general-owner@postgresql.org [mailto:pgsql-general-owner@postgresql.org] On Behalf Of Adrian Klaver Sent: Tuesday, March 15, 2011 12:44 PM To: pgsql-general@postgresql.org Cc: Merlin Moncure; Bruce Momjian; Alphadion Subject: Re: [GENERAL] PostgreSQL for Holdem Manager could not be installed. On Tuesday, March 15, 2011 9:31:17 am Merlin Moncure wrote: > On Tue, Mar 15, 2011 at 11:04 AM, Bruce Momjian <bruce@momjian.us> wrote: > > The larger question is whether these forums should be used to help > > people get support for commercial products that embed Postgres. > > I have no particular philosophical objection to helping people using > Holdem Manager -- I'd venture most people posting here asking for help > are working on commercial software, and I'd prefer people to come away > from this forum with a positive impression. > > It's not like we are getting 100 emails a day on this stuff. This is > a participatory environment -- so what's the fuss? Not only that, but should a particular product show up consistently it becomes an opportunity, for those on this list that do offer commercial support, to make a 'warm' call. > That said, to the > OP, on this issue you might have better luck on irc channel with this > type of problem. > > merlin -- Adrian Klaver adrian.klaver@gmail.com -- Sent via pgsql-general mailing list (pgsql-general@postgresql.org) To make changes to your subscription: http://www.postgresql.org/mailpref/pgsql-general
Doesn't matter.... I'l try reinstallin the Windows anyway.... -- View this message in context: http://postgresql.1045698.n5.nabble.com/PostgreSQL-for-Holdem-Manager-could-not-be-installed-tp3700954p3712964.html Sent from the PostgreSQL - general mailing list archive at Nabble.com.