Thread: Change to Advocacy Site requested
Robert, Justin: The current "Ask us about PostgreSQL" form on the advocacy site, http://advocacy.postgresql.org/request/ ... has options for response time which include "ASAP" and "Immediately". Given that I am the one now funneling the responses, I feel that this is unreasonable and leads to false expectations. I propose one of two alternatives: 1) We remove that drop-down and replace it with the text: "Your question will be answered by our volunteers. Please be patient, they will probably get back to you within a day or two." 2) Somebody else take over this duty. -- -Josh Berkus ______AGLIO DATABASE SOLUTIONS___________________________ Josh Berkus Complete information technology josh@agliodbs.com and data management solutions (415) 565-7293 for law firms, small businesses fax 621-2533 and non-profit organizations. San Francisco
On Fri, 2003-04-18 at 13:42, Josh Berkus wrote: > Robert, Justin: > > The current "Ask us about PostgreSQL" form on the advocacy site, > http://advocacy.postgresql.org/request/ > > ... has options for response time which include "ASAP" and "Immediately". > > Given that I am the one now funneling the responses, I feel that this is > unreasonable and leads to false expectations. > > I propose one of two alternatives: > 1) We remove that drop-down and replace it with the text: "Your question will > be answered by our volunteers. Please be patient, they will probably get > back to you within a day or two." > > 2) Somebody else take over this duty. > Well, I could take over the duty, but my availability isn't 24/7 either so rewording seems like a good idea. ISTM the real goal here is for people/companies that need a liaison into the community, and that technical/licensing questions need to be more strongly funneled off to the mailing lists. Thoughts? I've got a few other things to nail down, but I'll try to get to this over the weekend. Robert Treat
Robert,
> Well, I could take over the duty, but my availability isn't 24/7 either
> so rewording seems like a good idea. ISTM the real goal here is for
> people/companies that need a liaison into the community, and that
> technical/licensing questions need to be more strongly funneled off to
> the mailing lists. Thoughts?
No, I'd agree with you. Something else that could make this easier: if each
language version of the Advocacy page could mail its requests to a different
person. For example, I can't do much with Turkish requests, even screen out
the spam from the real requests.
--
-Josh Berkus
______AGLIO DATABASE SOLUTIONS___________________________
Josh Berkus
Complete information technology josh@agliodbs.com
and data management solutions (415) 565-7293
for law firms, small businesses fax 621-2533
and non-profit organizations. San Francisco
Robert, > No, I'd agree with you. ^^^^^^^^^^ Boy howdy, I am out of it. Time to go home. -- -Josh Berkus Aglio Database Solutions San Francisco
Hi guys, Very good point about the time issues for requests. It was designed to be as beneficial as possible for people putting in the requests, and may not be as appropriate as I'd thought. Rewording it is probably not a bad idea. As a thought, I wonder if removing the "Urgent" option is appropriate, and possibly making a note on the page something along the lines of "Urgent request would be best handled by contacting XYZ." Maybe "commercial support provider" should be the XYZ, or maybe "PostgreSQL Mailing Lists (with a link)", etc. Arrgh. Here I am trying to hand this stuff over, and now I'm starting to make suggestions for possible improvement (can't help myself sometimes). ;-) Regards and best wishes, Justin Clift Quoting Josh Berkus <josh@agliodbs.com>: > Robert, > > > Well, I could take over the duty, but my availability isn't 24/7 > either > > so rewording seems like a good idea. ISTM the real goal here is for > > people/companies that need a liaison into the community, and that > > technical/licensing questions need to be more strongly funneled off > to > > the mailing lists. Thoughts? > > No, I'd agree with you. Something else that could make this easier: if > each > language version of the Advocacy page could mail its requests to a > different > person. For example, I can't do much with Turkish requests, even screen > out > the spam from the real requests. > > -- > -Josh Berkus > > ______AGLIO DATABASE SOLUTIONS___________________________ > Josh Berkus > Complete information technology josh@agliodbs.com > and data management solutions (415) 565-7293 > for law firms, small businesses fax 621-2533 > and non-profit organizations. San Francisco > > > ---------------------------(end of > broadcast)--------------------------- > TIP 3: if posting/reading through Usenet, please send an appropriate > subscribe-nomail command to majordomo@postgresql.org so that your > message can get through to the mailing list cleanly > >