Thread: OTRS

OTRS was recommended to me as a bug tracker.  Has anyone used that?

-- 
Peter Eisentraut
http://developer.postgresql.org/~petere/

Peter Eisentraut wrote:
> OTRS was recommended to me as a bug tracker.  Has anyone used that?
>

Not me, but I see that they use bugzilla for bug tracking ... see
http://bugs.otrs.org/index.cgi

cheers

andrew

Peter,

On 8/19/06 5:37 PM, "Peter Eisentraut" <peter_e@gmx.net> wrote:

> OTRS was recommended to me as a bug tracker.  Has anyone used that?

We use OTRS for customer issue tracking, but we use Jira from Atlassian for
our internal bug tracking.  We also use Confluence and Fisheye from
Atlassian, and they are all excellent tools IMO.

OTRS has been OK and fairly malleable.

- Luke

andrew@dunslane.net writes:
> Peter Eisentraut wrote:
>> OTRS was recommended to me as a bug tracker.  Has anyone used that?

> Not me, but I see that they use bugzilla for bug tracking ... see
> http://bugs.otrs.org/index.cgi

And according to their front page, the preferred database behind it
is mysql.
        regards, tom lane

> OTRS was recommended to me as a bug tracker.  Has anyone used that?

Nope, but looking at their demo i tseems they're actually *using* the
<blink> HTML tag. Which probably should disqualify it out of hand ;-)
That's just evil...

//Magnus

All,

> We use OTRS for customer issue tracking, but we use Jira from Atlassian
> for our internal bug tracking.  We also use Confluence and Fisheye from
> Atlassian, and they are all excellent tools IMO.
>
> OTRS has been OK and fairly malleable.

Actually, having done a fairly significant amount of the hacking on OTRS, I 
can't recommend it.  The code is a mess, and very hard to modify.

-- 
--Josh

Josh Berkus
PostgreSQL @ Sun
San Francisco