All,
> We use OTRS for customer issue tracking, but we use Jira from Atlassian
> for our internal bug tracking. We also use Confluence and Fisheye from
> Atlassian, and they are all excellent tools IMO.
>
> OTRS has been OK and fairly malleable.
Actually, having done a fairly significant amount of the hacking on OTRS, I
can't recommend it. The code is a mess, and very hard to modify.
--
--Josh
Josh Berkus
PostgreSQL @ Sun
San Francisco
