Josh,
> What is it that you feel is customer-abusive about their policies?
It's mostly in the 25-page Terms Of Service document, which I can no longer
access without having an account (which I do not). More or less, it amounts
to your having to agree that you are not entitled to collect any damages from
Paypal less than $10,000 if they don't want to give them (to be specific, you
have to be awarded damages by an arbitrator selected by Paypal).
I have to admit that I've also heavily perused paypalsucks.com, and was
discouraged by the number of reports there in 2002. And there's the
class-action lawsuit still proceeding in California and Nebraska.
However, looking at paypalsucks.com, the number of serious angry-customer
reports seems to have decreased sharply in 2003. This may indicate a change
of practice by Paypal in the wake of negative publicity. Also, apparently
in a month they will be supervised by the British Financial Authority, which
has *got* to mean some cleaning house.
--
-Josh Berkus
Aglio Database Solutions
San Francisco
