RE: PostGre SQL/ HCL - Mailing list pgsql-general

Classification: Confidential

Hi Adrian,

We wish to know the difference between product and integration support. The vendor gave us your contact to answer the
technicalqueries. Kindly assist. 

Thanks, and Regards
Aayra Singh 
Senior Management Trainee - Global Procurement Services

HCLTech
Supercharging ProgressT
hcltech.com
5th Floor, Tower-3
Sector-126, Noida-201303, India

Mob: +91 8146946337
Email: aayra.singh@hcltech.com




-----Original Message-----
From: Adrian Klaver <adrian.klaver@aklaver.com>
Sent: Tuesday, March 24, 2026 1:54 AM
To: Aayra Singh <aayra.singh@hcltech.com>; pgsql-general@lists.postgresql.org
Cc: SAM <sam@hcl-software.com>; Annes Joseph <Annes.Joseph@hcltech.com>
Subject: Re: PostGre SQL/ HCL

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On 3/23/26 3:16 AM, Aayra Singh wrote:
> Classification: *Confidential*
>
> Hi Team,
>
> I am from the Procurement team at HCLTech.
>
> We have purchased PostGre SQL through one of our vendors.
>
> We were informed through them that the product support is included in
> license cost but not integration support that user need to do on his own.
>
> Could you please explain what specifically is covered by "product
> support" versus "integration support"?

Postgresql is opensource, you are free do with what you want. If you went through a third party vendor to buy support
youwill need to contact that vendor to find what that support package covers. 

>
> User requirement is for support for the PostgreSQL database itself.
> They are not looking for support for the software used to integrate
> .NET applications with PostgreSQL.
>
> Also can you please check if we can also buy one of the licenses from below?
>
> https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost
> grespro.com%2Fproducts%2Fpostgrespro%2Fstandard&data=05%7C02%7Caayra.s
> ingh%40hcltech.com%7C6b547fe91618444398da08de891a2a94%7C189de737c93a4f
> 5a8b686f4ca9941912%7C0%7C0%7C639098942662825648%7CUnknown%7CTWFpbGZsb3
> d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoi
> TWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Fu9kpR6ZQFh5Taua0PkpalcJOB
> rNI9f6z6ylv62MKxE%3D&reserved=0<https://
> postgrespro.com/products/postgrespro/standard>
>
> https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost
> grespro.com%2Fproducts%2Fpostgrespro%2Fenterprise&data=05%7C02%7Caayra
> .singh%40hcltech.com%7C6b547fe91618444398da08de891a2a94%7C189de737c93a
> 4f5a8b686f4ca9941912%7C0%7C0%7C639098942662846518%7CUnknown%7CTWFpbGZs
> b3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIj
> oiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=VmMLTDnJ0PC3g7Qp6OG1Vwt2
> 0AQ38ePQlIgUqGwUH6w%3D&reserved=0<https://
> postgrespro.com/products/postgrespro/enterprise>
>
> Thanks, and Regards
>
> Aayra Singh
>
> Senior Management Trainee - Global Procurement Services
>
> *HCLTech*
>
> Supercharging ProgressT
>
> _hcltech.com
> <https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.
> hcltech.com%2F&data=05%7C02%7Caayra.singh%40hcltech.com%7C6b547fe91618
> 444398da08de891a2a94%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C6390
> 98942662859033%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiI
> wLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7
> C%7C&sdata=UBvt%2F98eX1i%2FMTfjz21Fr6jLvpFjoGb0TdNz9%2F%2B4EoE%3D&rese
> rved=0>_
>
> 5^th  Floor, Tower-3
>
> Sector-126, Noida-201303, India
>
> Mob: +91 8146946337
>
> Email: _aayra.singh@hcltech.com_
>
> 168CC222
>
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--
Adrian Klaver
adrian.klaver@aklaver.com