Re: pgAdmin 4 crash on startup - Mailing list pgadmin-support

Sandeep, can you help try to figure this out please? On Tue, Nov 28, 2017 at 4:52 AM, Gareth Marshall wrote: > Hi > > I'm having an issue with pgAdmin 4 crashing on startup. Any assistance > in getting it working would be very much appreciated. > > == pgAdmin Version == > It is the version of pgAdmin 4 installed by the EnterpriseDB PostgreSQL > 10.1-2-windows-x64 installer. The file properties for the executable say > it is version 2.0.0.0. > > == Configure Options == > Unknown. I am using binaries from the EnterpriseDB installer. > > == Operating System == > I'm running on Windows 7 Ultimate (Build 7601: Service Pack 1) 64-bit, > and I am connected to it over a remote desktop connection. > > == Server or Desktop Mode == > I am starting it from the Windows start menu as installed by the > installer. I assume that this would be desktop mode. > > == Qt Version == > The properties of QtGui.dll say it is version 5.9.1.0. > > == Python Version == > The properties of python27.dll say it is version 2.7.11150.1013. I also > have Python 2.7.12 in my Windows path. > > == pip freeze == > C:\Program Files\PostgreSQL\10\pgAdmin 4\bin>pip freeze > Pygments==2.2.0 > > == Steps to Reproduce == > I launch pgAdmin 4 by clicking on the shortcut in the start menu created > by the installer, or by double clicking on the executable in c:\Program > Files\PostgreSQL\10\pgAdmin 4\bin. > > The application runs for a while, and paints some UI: I can see a menu > bar with options File, Object, Tools, and Help. Below that on the left > is a pane titled Browser. To the right is a pane with a Dashboard pane > active. There are also Properties, SQL, Statistics, and Dependencies > tabs, as well as navigation arrows and a close button. > > Once this UI appears, Windows displays a message saying "pgAdmin 4 > Desktop Runtime has stopped working". The problem details are: > > Problem Event Name: APPCRASH > Application Name: pgAdmin4.exe > Application Version: 2.0.0.0 > Application Timestamp: 5a030f94 > Fault Module Name: Qt5Gui.dll > Fault Module Timestamp: 59539955 > Exception Code: c0000005 > Exception Offset: 003bbe7f > OS Version: 6.1.7601.2.1.0.256.1 > Locale ID: 3081 > Additional Information 1: 0a9e > Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 > Additional Information 3: 0a9e > Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 > > I believe that this error code corresponds to an Access Violation in > Qt5Gui.dll. > > The details for my Display are: > Name: Microsoft Virtual Machine Bus Video Device > PNP Device ID: > VMBUS\{5620E0C7-8062-4DCE-AEB7-520C7EF76171}\5&296C0F0E& > 0&{5620E0C7-8062-4DCE-AEB7-520C7EF76171} > Adapter Type: Not Available, Microsoft compatible > Adapter Description: Microsoft Virtual Machine Bus Video Device > Adapter RAM: Not Available > Installed Drivers: VMBusVideoD.dll > Driver Version: 6.1.7601.17514 > INF File: wvmbusvideo.inf (SynthVid section) > Color Planes: Not Available > Color Table Entries: Not Available > Resolution: Not Available > Bits/Pixel: Not Available > Memory Address: 0xFFB00000-0xFFEFFFFF > Driver: c:\windows\system32\drivers\vmbusvideom.sys (6.1.7601.17514, > 22.00 KB (22,528 bytes), 2011-05-20 12:34) > > The Virtual Machine is running under Hyper-V on Windows 2008 R2. > > Kind regards, > Gareth Marshall > > -- Dave Page Blog: http://pgsnake.blogspot.com Twitter: @pgsnake EnterpriseDB UK: http://www.enterprisedb.com The Enterprise PostgreSQL Company