Scott Marlowe wrote:
> On Fri, 2007-01-26 at 15:06, Bill Moran wrote:
>> In response to BluDes <DESPAMMAMIdarocchi@PERFAVOREtiscali.it>:
>
>>> Any suggestion?
>
>> In any event, refuse to ever do any business with him again. In my
>> experience, these kinds of customers aren't worth the pennies they pay
>> you. Also, refuse to give in. If you give him anything for free, he'll
>> never leave you alone. I have personal experience with these types.
>
> What Bill said, ++
'
To follow this up from a PostgreSQL company :).
Be plaintative. Tell him that any loss of data should have been covered
by backups and that such losses of data typically happen either by user
error or hardware failure.
For customer service reasons, offer him 1 hour of diagnostics for free
(assuming this is a good customer). Then you can tell him what your
findings are.
If the customer is difficult after this offering I would suggest firing
the customer.
Sincerely,
Joshua D. Drake
Command Prompt, Inc.
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