Daniel Gustafsson:
> Also, is this by any chance a managed instance like Amazon
> RDS or Azure, or is it a local database under your
> control?
It is a normal installation on a Linux machine, and my
company has full root access to it over SSH. Because of
strict security measures, however, only a certain employee
can connect, and only form a certain client machine. I will
answer the other questions as soon as I am able to arrange a
session at his PC to perform the recommended diagnostic
queries.
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