Re: PosegreSQL support - Mailing list pgsql-general

All very good points, thank you!

We have an immediate obstacle which we need assistance with, (I'll be posing
this issue to one of the lists!) but generally we will need to maintain 24/7
support as a matter of company policy.  Any service located in the US should
be fine since this functional area of the comany operates on a national
level.

Regarding the depth of knowledge, we are the kind of group that hates to
call support unless we really have to.  We have usually done all the
preliminary legwork by the time we call, so it is important to have an
expert pick up the phone.

To your third point, I absolutely agree.

I will continue to look through the archives as well.

Thank you!!


-----Original Message-----
From: Richard Huxton [mailto:dev@archonet.com]
Sent: Wednesday, April 25, 2007 3:02 PM
To: Porell, Chris
Cc: 'pgsql-general@postgresql.org'
Subject: Re: [GENERAL] PosegreSQL support


Porell, Chris wrote:
>
> My question to the list:  Do any companies that offer professional support
> services stand out from the rest?  Please let me know who you are using.

Many of the people who reply will be offering services, so it's
difficult to be unbiased. Without knowing what your requirements are,
there are three things that probably matter:
1. When do you need support and for how long - do you want 24/7
worldwide or Berlin office hours? A couple of days' work, or are you
looking for a long-term partnership? If it's short-term work, locally
based might help your comfort-level.

2. How deep/specific are your support requirements? Various of the
companies employ people working on developing code for PG. Now that
doesn't necessarily mean they'll know more about real-world usage than
someone else, but it does mean they'll have insights regarding the inner
workings of the database.

3. Do you relate well on an individual level? I've always found it helps
to naturally be on the same wavelength as a client. Not vital, but
definitely helps in the early days.

Finally, check the list archives for people providing useful advice in
areas you are interested in. That might give you some insight as to
whether firms will be able to help you.

--
   Richard Huxton
   Archonet Ltd
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