2ndQuadrant has launched a ‘carrier-grade’ support service for companies who require absolute mission-critical incident protection. The company has decided to offer this level of service commitment to support the rapidly growing adoption of PostgreSQL by enterprises requiring the highest level of support services.
This new service, branded Platinum Production Support, provides the additional reassurance of a guaranteed 15-minute (human) response time, 4-hour workaround, and a fix within 24 hours for PostgreSQL production databases - with 24/7 coverage.
2ndQuadrant has an excellent track record of recovering databases for companies of all sizes, having provided 24/7 production support for over 8 years. Simon Riggs, CTO of 2ndQuadrant, said, “More of our major clients from financial, telecoms and internet-based sectors are increasingly requiring extraordinary levels of up-time to avoid the potentially significant costs of downtime. With the rise in PostgreSQL databases at the heart of these mission-critical operations, we’ve launched this new service to ensure that organisations have the best support available, and equally to provide reassurance in their choice of database. The Platinum service complements our popular Gold service, providing clients—where every minute of downtime counts—with the reassurance they need.”
PostgreSQL is becoming a default choice for many leading corporations and public sector organisations, who can see the value in open source products and the benefits of reducing the costs of fee-based database licences. 2ndQuadrant’s launch of this level of support heralds new expectations of PostgreSQL, and helps dismiss the fears amongst the sceptics that an open source database might be a higher-risk choice.
Platinum Production Support is available now from 2ndQuadrant.
Find out more at 2ndQuandrant.com/en/support
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Howard Rolph www.2ndQuadrant.com
PostgreSQL Development, 24x7 Support, Training & Services
