On Fri, 16 Feb 2001, Mitch wrote:
> Helpful developers doesn't go near far enough..
>
> I've seen (and still do see) commercial support that isn't up to the grade
> of support I have gotten from the -general and -hackers lists. I can ask any
> question and I *always* get a response within minutes from one of the core
> developers.. I have yet to have a question go un-answered and I've been on
> the list for a pretty long time! It just doesn't get much better than that
> to me.
What I really like is the truth. The developers will tell you straight out
that a feature is broken and they may even say they don't know how to fix it
properly yet.
Whereas for some commercial products (not all, some have excellent support),
I've had cases where they deny that there's anything wrong.
Cheerio,
Link.
